Returns & Refunds
We want you to be completely satisfied with your purchase. Learn about our return and refund policies.
Return Policy Overview
10 Days
Return window from delivery date
Free Returns
No return shipping fees
Full Refund
Original payment method
Items must be in original condition with tags and packaging intact.
How to Return an Item
Contact Customer Service
Reach out to our support team via email, phone, or the contact form to initiate your return.
Receive Return Authorization
We'll provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Package Your Item
Pack the item securely in its original packaging with all tags and accessories included.
- • Include the RMA number on the package
- • Use the original packaging when possible
- • Add protective padding if needed
Ship Your Return
Send your package to our return center using the provided shipping label or your preferred carrier.
Stock & Billing Management
Returns Department
123 Business Street, Suite 100
New York, NY 10001
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Refund Policy
Eligible for Full Refund
- • Items in original condition
- • Within 10 Days of delivery
- • With original packaging and tags
- • Defective or damaged items
- • Wrong item received
Not Eligible for Refund
- • Items damaged by customer
- • Missing original packaging
- • Beyond 30-day return window
- • Custom or personalized items
- • Items marked as final sale
Refund Processing Times
5-7 business days
3-5 business days
7-10 business days
Exchange Policy
We offer exchanges for items in different sizes, colors, or styles. Exchanges are subject to availability and must be requested within 10 Days of delivery.
Exchange Process
- 1. Contact customer service with your exchange request
- 2. We'll check availability of the desired item
- 3. Return the original item using our return process
- 4. We'll ship the new item once we receive your return
- 5. Any price difference will be charged or refunded accordingly
Need Help?
Email Support
returns@stockbilling.comPhone Support
+1 (555) 123-4567Support Hours
Mon-Fri: 9AM-6PM ESTLive Chat
Available during business hours